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THE ULTIMATE 4 HOUR SALE PROMOTION TERMS AND CONDITIONS
Last Updated: [26 April 2024]
1. Promotion Name and Organiser
The Ultimate 4 hour sale promotion (the “Promotion”) is organised by Giant Melbourne Pty Ltd as Trustee for Giant Melbourne Unit Trust ABN 66 480 282 882 ("we”, "us”, “Giant Melbourne”, or "the Organiser") in partnership with Giant Essendon Pty Ltd as the Trustee for Giant Essendon Unit Trust ABN 68 483 721 034 (“Giant Essendon”), Woo Group Pty Ltd as The Trustee for The Woo Unit Trust ABN 56 261 772 944 (“Giant Lygon Street”), and Woo Global Pty Ltd as the Trustee for Woo Global Unit Trust ABN 86 123 883 468 (“Giant Melbourne Online Store”).
2. Application of Terms & Conditions
These terms and conditions (“Terms”) apply to those (“you”) who make orders during the promotion. We may modify these terms and conditions by posting them on the Online Store. If you do not agree to any changes, you may choose not to purchase from us.
3. Promotion
a) The Promotion applies only for all sale products purchased on the Giant Melbourne Online Store (located at www.giantmelbourne.com.au) (the “Online Store”) between 4pm on 28 April 2024 and ends at 8pm on 28 April 2024 (“Promotional Period”) (“Promotion 4 hours sale”).
b) Free Click and Collect (local pick-up) is available through any of our store locations. When you choose to collect at our store, you agree to collect the products at out store within 7 business days of you receiving an email explaining that your goods are ready for pick-up. The Click and Collect time will be during our store opening hours as advertised in our website giantmelbourne.com.au. If you are unable to do so, you will contact our store to organise an alternative pick-up day. At the time of pick-up, you agree to present to our store, the original “Order Confirmation” email, a government issued identification card (such a valid driver’s license or passport) and the credit card used for the transaction with the name matching with the order confirmation and the identification card. If you fail to collect the product(s) and/or fail to contact our store within 14 business days after the receipt of email notice, the order shall be cancelled, and we will refund any amounts you have paid in respect of such product(s) (less any applicable shipping, handling and restocking charges).
c) In this promotion, all items that are not classed as a bulky good will be shipped FREE for all invoices with a total of $110 or greater.
i) For invoices that do not have a bulky goods item and are less than $110 a flat rate shipping fee of $10.00 will be charged at the time of check out.
ii) For all orders consisting of one or more bulky good items an additional charge will be charged at a rate of $30 per order. Please note that we are not permitted to ship any bike sold within our business and as a result bikes are a non-shippable item via standard shipping.
iii) For all orders with a bulky good item with an invoice equal to or greater than $110, the FREE shipping will not apply to this order and a Bulky Goods shipping charge of $30 will be required for this service at the time of checkout.
iv) Once your order has been dispatched by our fulfilment team you will be supplied with a tracking number once your order has been dispatched. Please note a signature is required upon delivery so please ensure you provide an address where someone is there to sign. If you would like to authorise for your order to be left at your door or in your mailbox, please specify details in the delivery instructions. When you elect for your parcel to be left at your premises, we cannot be responsible if the parcel goes missing.
v) For bulky items, you can refer to our Shipping policy for further information.
vi) We reserve the right to ship orders using our choice of carrier, depending on selected goods, all orders are shipped via ground services and can be up to 7+ business days depending on the location. Any shipping times shown on this Website or by email are estimates only, and actual delivery dates may & can vary.
vii) We only ship within Australia, no COD is accepted. Unfortunately, we cannot ship to PO boxes.
viii) Orders can only be modified or cancelled prior to your order status updated to show that your order has been shipped. After this point, you must initiate a return if you wish to exchange or cancel your order.
d) For the avoidance of doubt, it is a breach of these Terms to enter a fake name, address, email, phone number, stolen and unauthorised credit card when purchasing the sale items during the campaign.
4. Purchase Exclusions
a) This campaign is only available online at giantmelbourne.com.au from 4pm to 8pm on 28 April 2024. Sale products purchased in the Giant Melbourne, Giant Essendon, and Giant Lygon Street physical stores (“Physical Stores”) are excluded from the Promotion.
b) During this promotional sale, gift cards issued by Giant Melbourne, Giant Essendon, and Giant Lygon St will not be eligible for use.
c) This promotion cannot be combined with any other offers and is non-redeemable for cash.
5. Returns and Expiry
a) Unless we otherwise agree and subject to your rights under the Australian Consumer Law or otherwise indicated on this Website a “non-returnable” item, within 5 days following purchase, you may return a Product for a full refund of the purchase price (not including any applicable initial shipping and handling charges), so long as any such Product is in new, unused and undamaged condition, with original packaging, and the original price and information tag(s) have not been removed.
b) In the event that you have had a change of mind, we may be able to facilitate an exchange for a more suitable item, pending stock availability and at your expense for shipping. Alternatively, if an exchange is not feasible, we can issue a refund for your purchase, subject to a 3% restocking fee, under the following conditions:
i) Bikes when unridden & approved by us as resellable within 5 days, minus any labour charges if modifications were made at the point of sale. You must provide the Receipt as the proof of purchase.
ii) Parts and Accessories can exchange within 5 days in new condition with original packaging. You must provide the Receipt as the proof or purchase.
c) To process a return, you can either ship the item back to Giant Melbourne at Shop 2/50 Bourke St Melbourne VIC 3000 at your own expense, or you can return it in person at any of our store locations. You will need to present the original order confirmation and the credit card used for the purchase to validate the return.
d) The return must meet the following conditions:
i) Any merchandise that shows signs of use (wear, dirt, smell, scuffing, mounting, installation, etc.) cannot be returned. This includes any items that have been “tested out”. Items for which the packaging has been destroyed are not returnable. Assuming the returned goods meet the outlined above, Giant will begin the refund process.
ii) The returned goods must be adequately packaged to avoid damage in transit. We strongly recommend that all returned goods are sent with a trackable & insured service. We cannot take responsibility for items that are damaged or lost in transit.
iii) Unless otherwise noted, the refund will be for the full purchase value of the returned items. Shipping fees if applicable will not be refunded. Credit for the returned items is applied to the credit card that was used to make the original purchase. Returns will be inspected by us within 72 hours of receipt and depending on your credit card company it may take an additional 2-10 business days before a credit is processed to your card.
6. General
a) If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Organiser, corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Organiser may in its sole discretion cancel, terminate, modify or suspend the Promotion.
b) Without limiting any other paragraph and subject to your rights under the Australian Consumer Law or otherwise at law, the Organiser may at its discretion amend any aspect of this Promotion or of these terms.
c) Nothing in these Terms and Conditions, exclude or modify or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the ASIC Act (Cth) or similar consumer protection laws in the State and Territories of Australia (“Non-Excludable Guarantees”).
d) The Organiser and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) by any person in connection with this Promotion, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law) including the Non-Excludable Guarantees.
e) A reference in these Terms of Entry or the Schedule or in any advertisement relating to this Promotion to ‘dollars’ or ‘$’ is a reference to the lawful currency of Australia.