Privacy Policy

1. Overview

a) Woo Group Pty Ltd as The Trustee for The Woo Unit Trust ABN (56 261 772 944), trading as Giant Lygon St., and Woo Global Pty Ltd as the Trustee for Woo Global Unit Trust (ABN 86 123 883 468), (we, our, and/or us) operate businesses (Business) which provide retail services in relation to bikes, bike accessories and related goods (our Services). Our website is located at www.giantmelbourne.com.au (Website).

b) We are committed to protecting the privacy of individuals we interact with in connection with the provision of our Services, throughour Website and otherwise in  relation to the operation of our Business.

c) We will handle Personal Information that we collect or obtain from you (you, your) in connection with the provision of our Services or otherwise in accordance with this Privacy Policy and Collection Policy (Policy) and the Privacy Act 1988 (Cth (Privacy Act) and the Australian Privacy Principles which are set out in the Privacy Act (Australian Privacy Principles). Personal Information has the meaning as defined in the Privacy Act (Personal Information).

d)  This Policy contains information about:

i)     how you may access your Personal Information held by us;

ii)    how to seek the correction of your Personal Information held by us; and

iii)   how to make complaints about any privacy-related concerns.

e) This Policy is also a collection notice from us to you regarding how we will collect your Personal Information.

f)  If we change this Policy, we will display the updated Policy on our Website and we may also advise you in writing. If you object to any changes, you may contact us via email at enquiries@giantelbourne.com.au and we will attempt to resolve your complaint within a reasonable time.

g) By using our Services or otherwise supplying us your Personal Information, you consent to our collection, use, disclosure, storage, destruction and otherwise handling of Personal Information, in accordance with the terms of this Policy and the Australian Privacy Principles.

h) If you provide a pseudonym to us or wish to remain anonymous, you can browse and view our Website without restrictions, however we may not be able to provide you with the full extent of our Services and our interactions with you in relation to our Business may be limited. We may require that you accurately identify yourself so  that we can take reasonable steps to provide accurate information as part of providing our Services (for example, we require our customers to provide accurate contact details for any orders through the Website, or orders requiring delivery).

2. How Do We Collect Your Personal Information?

a)  where you have requested our Services to be provided to you;

b) where you complete a form or registration process in relation to your Website or otherwise;

c) where you have enquired or otherwise communicated with us in person, over email or phone, via video conference or otherwise;

d) where you make a booking or attend an appointment for our Services;

e) where you fill out a contract prepared by us or provide us with a contract prepared by you in relation to our Services or our Business;

f) from time to time from third parties, such as where you interact with our Website, using browser cookies or trackers; and

g) in such other situations that are reasonably necessary for the proper function of our Services.

3. What Personal Information Do We Collect?

a)  The kinds of Personal Information we may collect from you will depend on who you are (e.g. a customer, supplier or employee) and the nature of your interaction with us.

b) We collect, use and store the following types of Personal Information:

i)     For current, former and prospective customers:

ii)    For current, former and prospective suppliers:

iii)    For prospective employees:

iv)  Information about our staff, representatives and officers as required in the normal course of human resource management and business operations.

v)    Other Personal Information that you may voluntarily provide to us to assist us to conduct Business and provide our Services.

c) Where:

i)     You wish to personally supply goods or services to us, engage us to provide Services to you or otherwise enter into a commercial relationship with us, you must provide accurate Personal Information to us as it will be impracticable for us be involved in a commercial relationship with you unless you do so (for example, we would not be able to meet with you, discuss work with you, communicate with you by email and phone or send you draft and completed deliverables).

ii)    You are not an individual but wish to supply goods or services to us, engage us to provide Services to you or otherwise enter into a commercial relationship with us, you must provide accurate Personal Information to us of the individual representatives of your organisation, as it will be impracticable for us be involved in a commercial relationship with you unless you do so (for example, we would not be able to meet with you, discuss work with you or communicate with you by email and phone).

4. What Do We Do With Your Personal Information?

a) We will not sell or trade your Personal Information to any third party, organisations or individuals without your consent, unless we are required or  permitted to do so by law.

b) We may use and disclose your Personal Information for the following purposes:

i)     to provide our Services to you;

ii)    to engage you to supply goods and/or services to us;

iii)   to pay you for any goods and/or services you supply to us;

iv)   to prepare contracts for you or your representatives to sign;

v)    to operate our Website;

vi)   to provide you with further information about our products and Services, as requested by you;

vii)  to personalise your experience of our Services and the Website;

viii) to respond to feedback and complaints;

ix)  for the development of new Services;

x)   for enforcement of a contract you have entered into with us or any agreement, undertaking, warranty or promise you have given us, such as our customer terms and conditions, supplier terms and conditions or our Website terms and conditions;

xi)   for direct marketing purposes, with your consent (see section 8 below);

xii)  to notify you of important changes to our Services or our Website or to otherwise update you on matters relating to our Business
that may be of interest to you;

xiii) to understand customer trends and patterns so we can continue to develop our marketing and advertising strategies;

xiv) for customer account management purposes, such as order history, preferences and personalised experiences;

xv)  to notify you of promotions and loyalty programs; and

xvi) for any other purpose for which you give your consent.

c) We may also disclose your Personal Information:

i)   to third parties used by us to assist us to provide you with our Services, including our contractors (such as book-keepers), recruitment services providers, legal and financial advisors, website hosting providers and technology service providers;

ii)  to lessen or prevent serious threats to the health and safety of an individual or the general public;

iii)   to assist in locating missing individuals;

iv)  to any duly authorised law enforcement officer, or any other person, authorised by any law to receive your Personal Information from us; and

v)   in circumstances permitted by the Privacy Act.

5. How Do We Hold Your Electronic Information?

We hold your Personal Information by storing it electronically, by exporting it onto a computer or in hard copy.

6. Do We Send Your Personal Information To Parties Outside Australia?

a) From time-to-time, we use third-party service providers for digital cloud storage, web hosting or other technology-related services in connection with providing our Services. We may disclose your Personal Information to these third party services providers who may operate outside of Australia, or operate in Australia with servers located outside of Australia (International Operators). We use third-party service providers for cloud storage, webhosting, email hosting or other technology service. We note as of the date of this Policy, we use the following International Operators: Google, Shopify.

b) As some of our third-party service providers operate globally, we cannot say with certainty where their servers are located or the countries out of which they operate at any given time. Further, these locations may be subject to change without notice to us.

c) The Privacy Act and corresponding Australian Privacy Principle 8.1 requires us to ensure that, before disclosing Personal Information overseas, reasonable steps are taken to ensure that overseas recipients do not breach the Act or the applicable Australian Privacy Principles. It is not always possible for us to ensure that multinational companies, such as Google and Shopify, will not breach the Privacy Act or the applicable Australian Privacy Principles.

7. Are We Responsible For Third Parties’ Websites And Social Media Links?

a) This Policy applies solely to Personal Information collected with regard to providing our Services, the operation of our Website and otherwise in connection with the operation of our Business.

b) We are not responsible for the collection of information and/or privacy practices of our third party websites that may be linked to from our Website from time-to-time, or social media platforms which may be accessed via links on our Website or on our emails.

c) We refer you to the privacy policies and terms of use of the operators of any linked third party websites.

8. Will We Send Direct Marketing Communications To You?

a) Your Personal Information may be used to offer you new Services, notify you of new developments to our existing Services, or any other promotional communication related to our Services.

b) If you do not wish to receive direct marketing communications from us, you may opt-out any time by clicking a link on the email communications sent to you or contacting us (see section 12).

9. Do We Collect Personal Information Through Cookies And Analytics Tools?

a) We may use cookies technology to store data on your computer using the functionality of your browser. Many websites do this because cookies allow our Website publisher to do useful things like find out whether the computer has visited the site before. You can modify your browser to prevent cookie use but if you do this, our Services (and our Website) may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behaviour of visitors to our Website.

b) In the course of serving advertisements to our Website (if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by such third party advertisers or ad servers is not subject to this Policy, but is subject totheir own respective privacy policies.

10. How Do We Keep Personal Information Secure?

a) You should be aware that there are inherent risks associated with the transmission of information via the Internet. Data security measures can never be guaranteed. This means that while we take steps such as multi-factor authentication to access data, malware protection, staff data access limitation protocols, secure internet connection and regular data back-ups to protect your Personal Information, we cannot guarantee its security.

b) If you suspect any misuse, loss, unauthorised access, modification or disclosure of your Personal Information, please contact us immediately.

11. Will We Transfer Your Personal Information?

If we are involved in a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation, we may, in our sole discretion, transfer, sell or assign your Personal Information collected by us to one or more relevant third parties.

12. What If You Have Questions Or Complaints?

a) If you:

i)      have any questions about this Policy;

ii)     wish to request access to any Personal Information that we hold;

iii)    wish to be de-identified, or have your personal information deleted;

iv)    wish to correct or update your Personal Information; or;

v)    to operate our Website;

vi)  wish to make a complaint or discuss any other privacy concerns you may have, 

please contact us at:

email: Attention: The Privacy Officer enquiries@giantmelbourne.com.au

b)  We reserve the right to charge for reasonable expenses that we may incur in preparing and sending you a copy of your Personal Information.

c) If you believe we have breached our obligations under this Policy or the Australian Privacy Principles, please give us the opportunity to resolve matters by contact us first, in writing by email or by post. Once we have received a  complaint, we will try to work with you to resolve the matter. The steps we may take to resolve the matter include:

i)     We may request further information from you. This will enable us to investigate the complaint and determine an appropriate solution.

ii)    We will discuss options for resolution with you. If you have suggestions about this this matter, please raise these with our Privacy Officer.

iii)   Where necessary, we will conduct an investigation and endeavour to do so within a reasonable time. we may have to conduct others in order to progress the investigation.

d) If you are not satisfied with our response to your complaint, you may wish to contact the Office of Australian Information Commissioner (OAIC). For more information, please see their website https://www.oaic.gov.au/about-us/contact-us. Please note that the OAIC may decline to investigate until you have first raised the  with us.