a) Giant Melbourne Pty Ltd as Trustee for Giant Melbourne Unit Trust (ABN 66 480 282 882), Giant Essendon Pty Ltd as the Trustee for Giant Essendon Unit Trust (ABN 68 483 721 034), Woo Group Pty Ltd as The Trustee for The Woo Unit Trust ABN (56 261 772944) and Woo Global Pty Ltd as the Trustee for Woo Global Unit Trust (ABN 86 123 883 468 (Giant Melbourne, we, our, and/or us) operate businesses (Business) which provide retail services in relation to bikes, bike accessories and related goods (our Services). Our website is located at ww.giantmelbourne.com.au (Website).
b) We are committed to protecting the privacy of individuals we interact with in connection with the provision of our Services, throughour Website and otherwise in relation to the operation of our Business.
i) how you may access your Personal Information held by us;
ii) how to seek the correction of your Personal Information held by us; and
iii) how to make complaints about any privacy-related concerns.
f) If we change this Policy, we will display the updated Policy on our Website and we may also advise you in writing. If you object to any changes, you may contact us via email at firstname.lastname@example.org and we will attempt to resolve your complaint within a reasonable time.
g) By using our Services or otherwise supplying us your Personal Information, you consent to our collection, use, disclosure, storage, destruction and otherwise handling of Personal Information, in accordance with the terms of this Policy and the Australian Privacy Principles.
h) If you provide a pseudonym to us or wish to remain anonymous, you can browse and view our Website without restrictions, however we may not be able to provide you with the full extent of our Services and our interactions with you in relation to our Business may be limited. We may require that you accurately identify yourself so that we can take reasonable steps to provide accurate information as part of providing our Services (for example, we require our customers to provide accurate contact details for any orders through the Website, or orders requiring delivery).
iv) Information about our staff, representatives and officers as required in the normal course of human resource management and business operations.
i) You wish to personally supply goods or services to us, engage us to provide Services to you or otherwise enter into a commercial relationship with us, you must provide accurate Personal Information to us as it will be impracticable for us be involved in a commercial relationship with you unless you do so (for example, we would not be able to meet with you, discuss work with you, communicate with you by email and phone or send you draft and completed deliverables).
ii) You are not an individual but wish to supply goods or services to us, engage us to provide Services to you or otherwise enter into a commercial relationship with us, you must provide accurate Personal Information to us of the individual representatives of your organisation, as it will be impracticable for us be involved in a commercial relationship with you unless you do so (for example, we would not be able to meet with you, discuss work with you or communicate with you by email and phone).
a) We will not sell or trade your Personal Information to any third party, organisations or individuals without your consent, unless we are required or permitted to do so by law.
x) for enforcement of a contract you have entered into with us or any agreement, undertaking, warranty or promise you have given us, such as our customer terms and conditions, supplier terms and conditions or our Website terms and conditions;
i) to third parties used by us to assist us to provide you with our Services, including our contractors (such as book-keepers), recruitment services providers, legal and financial advisors, website hosting providers and technology service providers;
v) in circumstances permitted by the Privacy Act.
a) From time-to-time, we use third-party service providers for digital cloud storage, web hosting or other technology-related services in connection with providing our Services. We may disclose your Personal Information to these third party services providers who may operate outside of Australia, or operate in Australia with servers located outside of Australia (International Operators). We use third-party service providers for cloud storage, webhosting, email hosting or other technology service. We note as of the date of this Policy, we use the following International Operators: Google, Shopify.
b) As some of our third-party service providers operate globally, we cannot say with certainty where their servers are located or the countries out of which they operate at any given time. Further, these locations may be subject to change without notice to us.
c) The Privacy Act and corresponding Australian Privacy Principle 8.1 requires us to ensure that, before disclosing Personal Information overseas, reasonable steps are taken to ensure that overseas recipients do not breach the Act or the applicable Australian Privacy Principles. It is not always possible for us to ensure that multinational companies, such as Google and Shopify, will not breach the Privacy Act or the applicable Australian Privacy Principles.
a) This Policy applies solely to Personal Information collected with regard to providing our Services, the operation of our Website and otherwise in connection with the operation of our Business.
b) We are not responsible for the collection of information and/or privacy practices of our third party websites that may be linked to from our Website from time-to-time, or social media platforms which may be accessed via links on our Website or on our emails.
a) Your Personal Information may be used to offer you new Services, notify you of new developments to our existing Services, or any other promotional communication related to our Services.
a) You should be aware that there are inherent risks associated with the transmission of information via the Internet. Data security measures can never be guaranteed. This means that while we take steps such as multi-factor authentication to access data, malware protection, staff data access limitation protocols, secure internet connection and regular data back-ups to protect your Personal Information, we cannot guarantee its security.
If we are involved in a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation, we may, in our sole discretion, transfer, sell or assign your Personal Information collected by us to one or more relevant third parties.
please contact us at:
email: Attention: The Privacy Officer email@example.com
c) If you believe we have breached our obligations under this Policy or the Australian Privacy Principles, please give us the opportunity to resolve matters by contact us first, in writing by email or by post. Once we have received a complaint, we will try to work with you to resolve the matter. The steps we may take to resolve the matter include:
d) If you are not satisfied with our response to your complaint, you may wish to contact the Office of Australian Information Commissioner (OAIC). For more information, please see their website https://www.oaic.gov.au/about-us/contact-us. Please note that the OAIC may decline to investigate until you have first raised the with us.