FAQ – Giant Melbourne


Can I get a bike delivered?

Yes you can! We deliver our bikes fully assembled to your door.

Bicycle delivery rate (Victoria):

  • Under 15km radius from Melbourne CBD = $20
  • Under 50km radius from Melbourne CBD = $50
  • Over 50km radius from Melbourne CBD = please contact us for a specific delivery location quote

Do you ship outside of Melbourne?

Yes we do. If you live further than 100km from Melbourne CBD please contact one of our stores for additional delivery options. 

What's click and collect?

It’s as easy as shopping online and picking up your purchase in store when it is ready for you. Find your closest click and collect location here.

When will I get my bike?

Our delivery time frame is approximately 7-10 days. This is subject to change during busier months of the year. 

Do you ship internationally?

Unfortunately, we do not ship internationally.

How can I track the status of my order?

You will receive an order confirmation email when you make a purchase. For bike purchases, this will be followed by a call from one of our sales representatives. For any other questions, please contact one of our stores.

What kind of Warranty comes with my new bike?

Please see our company warranty policies here.

How do I make a Warranty Claim?

Please take your bike back to where you purchased it, if this is not possible, to your closest licensed Giant retailer.

What is your return policy?

Please see our Returns Policy page.

Do you take trade-ins?

We do not take trade-ins.

Do you have a size guide?

We do! All bikes displaying on our website will have a size guide below them. 

How do I know whether this bike has enough growing room?

If you are unsure about kids sizing, growing etc. please contact your closest store and a team member will help you choose correctly.

How does Giant measure the size of its bike frames?

Rather than providing sizes in Centimeters or Inches, Giant follows a simple XS to XL sizing scheme. The Giant Ride contains height recommendations for each size on the individual product pages. For specific measurements (such as seat tube length) please refer to the “Geometry” section of the product page.

How does Giant measure the weight of its bikes and frames?

As weight varies significantly between sizes and depending on accessories fitted, Giant does not provide a single weight figure for different models. Please contact our stores if you would like to discuss the weight of a specific model.

Can I put a bike on hold whilst I make a decision?

Unfortunately, we don’t do a hold of bikes in our network. 

Can I order a bike if it is not instock?

Yes! You are able to place a preorder or backorder with us. Please consult your closest store for delivery dates, bikes arriving etc.

How can I test ride a Giant bicycle?

Give your preferred store a call to arrange a test ride! Details can be found on our contact page.

Can I customise my bike when I order?

Giant bikes are sold as-is. However, we sell and can fit any additional parts and accessories you may need.

Where can I pick up my Giant bicycle?

You can pick up your new bike from any of our Retail stores.

How do I cancel an order?

Please contact one of our stores to cancel your order.

I'm looking for a product that's not online. What do I do?

Please contact one of our stores to enquire about any product that is not listed on our site.

Can I exchange an item for a different one?

Please see our Returns Policy page.

Do you offer layby?

Yes. We offer a 4 week layby policy. 

Do you price match?

If you are wanting a price match, please speak to your closest store and they will be able to assist you. 

What online payment methods do you offer?

Visa, Mastercard, American Express, and ZIP Pay

How often should I get my bike serviced?

We recommend once or twice a year, depending on how often you ride your bike, what conditions you ride in, etc. 

I want to learn how to maintain my bikes.

Please speak to a team member in your closest store for tips and tricks to maintaining your own bike. 

I can’t find my bike manual, where can I get a new one?

Right here! https://www.giant-bicycles.com/global/manuals

How do I book my bike for a service?

You can either call one of our stores, or come in and speak to a team member. 

How long will it take to get my bike serviced?

Provided we don’t need to order parts, it will be the same day turn around. Please speak to your mechanic when you’re in store for the most accurate turn around time. 

How much does it cost to get my bike serviced?

You can view our service list here: https://giantride.com.au/pages/service

Do you accept non-Giant bikes for servicing?

Yes. Please contact your closest store to make a booking.

How do I store my Giant bicycle?

Your bicycle will last the longest when stored in a cool, dry place. If your bike has been sitting unused for several months, please book in a service and we will carry out a safety inspection.

How do I get replacement parts for my Giant bicycle?

Please contact our stores if you require any replacement parts.

Can my frame be repaired?

There are several quality frame repairers in Australia. However, Giant Ride is unable to guarantee any work carried out by these providers.

Do you offer custom frame painting?

We do not offer custom frame painting.

Do you offer touch-up paint?

We do not offer touch-up paint.

What are the types of tyres and which one works best for me?

Tires can vary in rubber thickness, tread pattern, wheel diameter, tire width, color, and material. For a crash-course in tire technology, please contact our friendly sales team.

Do you have a shop ride?

Yes, we do! Here’s the link to our Strava page.

Is there a local riding group that I can join?

There are multiple local riding groups around. Speak to a team member in store about how and where to join. 

Where can I ride near me?

Anywhere! If you are looking for new routes, speak to a team member in store. They will have some knowledge of local rides/routes.

Can Giant sponsor me, my team, or my event?

Please direct all sponsorship enquiries to: enquiries@giantride.com.au

Can I have my 2-year free service warranty at any Giant bicycle store? 

We only offer the free 2-year tune up service at Giant Lygon St, Giant Essendon and Giant Melbourne.

Can I have my 2-year free service warranty without a proof of purchase?

Unfortunately, no. We require your proof of purchase across any of our stores Giant Lygon St., Giant Essendon and Giant Melbourne. If missing or lost, we can provide assistance to locate your invoice in our system.

Will you include new parts and accessories in my 2-year free service warranty? 

Our free 2-year tune up service does not include parts and accessories. If your bike requires any additional parts, our team will contact you and provide you with a quote on parts and labour.

What are your other terms and conditions?

Please see our Terms and Conditions page here.

What’s your privacy policy?

Please see our Privacy Policy here.

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